vibepack Store Return & Refund Policy

Return Window

At vibepack Store, we want you to feel confident about every purchase you make with us. We accept returns within 30 days of the delivery date, provided that the returned merchandise is unused, unopened, and in its original resalable condition. All original product tags, where applicable, must remain attached, and the original packaging must be fully intact. If an item reaches you damaged, defective, or materially different from its description, it remains eligible for return without regard to the return window.

Non-returnable items:

• Final sale items (clearly designated as final sale at checkout)
• Opened or partially used personal care, hygiene, and intimate apparel items
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Items damaged through customer misuse, improper storage, or failure to follow the product handling instructions
• Items returned after the 30-day return window without prior written authorization from vibepack Store support

How to Initiate a Return

1. Send an email to our support team at service@vibepack.shop including your complete order number, the specific item(s) you intend to return, and a brief explanation of the reason. If your return concerns damage or a defect, please attach clear photographs of the affected items and their packaging with your initial request.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Package the item(s) securely to prevent damage during transit, and write the assigned RMA number clearly and legibly on the outside of the shipping package. Please do not write directly on the original product packaging.
4. Send the package to the return address supplied in your RMA confirmation email using a shipping method that provides tracking.

Returns received without a valid, active RMA number may be declined upon arrival or may encounter significant processing delays. vibepack Store cannot accept responsibility for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once vibepack Store has received and inspected your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims where valid photographic proof was provided upfront, refunds are issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, as timing depends on your financial institution's processing schedule.

Original shipping charges are non-refundable unless the return results from an error on our part, such as sending an incorrect or damaged item. All refunds are issued directly by vibepack Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of return.

Damaged or Incorrect Items

If your order arrives damaged, contains incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photographs of the issue, your order number, and details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with returning the affected item.

Return Shipping Costs

Customers are responsible for all standard return shipping costs unless the item being returned is defective, was damaged in transit, or the issue stems from an error made by vibepack Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For all returns caused by vibepack Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs with no deductions from your refund.